Refund policy

1. Return Eligibility

You have 10 days from the date you receive your order to request a return.
To be eligible for a return, your item must be:
- Unworn, unwashed, and in the same condition as received.
- With all original tags and packaging intact.
- Free from any stains, perfumes, or damages.

2. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, including:

Innerwear, swimwear, and accessories.
Items marked as final sale or non-returnable on the product page.

3. Return Process

Email us at outlynofficial@gmail.com with your order number and reason for return.
Our support team will review your request and provide return instructions.
Once your return is approved, please ship the item back to the address provided.
Customers are responsible for the return shipping cost unless the item received is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item, we’ll notify you via email about the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping fees (if any) are non-refundable.

5. Exchanges

If you’d like to exchange an item for a different size or color, please contact us within the 10-day window. Exchanges are subject to stock availability.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos, and we’ll resolve the issue promptly at no extra cost to you.